Thanks for choosing to keep your goods available for others to use! We’ve made some recent changes to our donation program, including limited drop-off hours and a more defined set of criteria for what will and will not be accepted. Please read on for more details:
If we don’t believe we can make a profit after investing any required parts or labor into your stained, damaged, or broken item, we will choose not to accept responsibility for dealing with it. We will, of course, gladly offer guidance so you can remediate your belongings, if you choose.
Given our commitment to keeping things out of the trash, we prefer to limit what we receive in the first place rather than cherry-pick and chuck-the-rest.
I have asked my team to graciously refuse items that cannot be immediately placed on the sales floor upon arrival: it literally makes the difference between running a viable business and failing to do so.
If it’s important to you that your items have a future other than the landfill, please be prepared to invest some time and energy in giving them the best chance possible.
We’re choosing to be more strategic about what we accept — and we’ll gladly share what we’re learning with those who are interested in continuing to help us improve these processes — so that we can provide the highest quality assortment possible at the shop for you, our customers.
Please prepare for more detailed instruction as you visit – and feel free to preemptively review our list of things that other organizations are happy to accept and use! Thanks for your collaborative partnership in keeping things out of the waste stream. By becoming an informed contributor and meeting us where we’re able to best add value, we’re all able to have a more powerful impact!