ShippingThe Fine Print
• 100% secondhand packaging
• intentionally slow in-house service levels
• ground shipping only
This is climate-competent commerce, and we talk a bit more about each of these strategies on our 'official' shipping policy page:
Proactive Satisfaction + RefundsRefund policy
We have adopted a 'generally generous' approach to fulfilling many of our product listings, as sending a wee bit extra can avoid costly errors & 'fix it' shipments (besides, we find most folks appreciate the occasional freebie).
That said, if you would prefer to avoid the extras, we will gladly rightsize or downsize your order on request (product price would remain the same because more labor + less product = wash). If you prefer this option, please include a detailed order note to specify the quantity you wish to recieve (i.e. 'please send precise count of 7 for XYZ product').
As a rule, we discourage returns - but we also don't abide crappy customer experiences. To initiate issue resolution in the event that we miss the boat with your order (gaps happen!), head to our refund policy page (linked here - and at the bottom of any page) to get started.
because the most sustainable goods possible are the ones that already exist.